gempa99 Privacy Policy

1 Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by gempa99, an online gaming platform operating under international licensing. This Policy applies to all users who register an account, use the services, browse the gempa99 website, or interact with any feature of our platform.

By registering an account or continuing to use the gempa99 platform, you confirm that you have read, understood and agreed to the terms in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team to request account deletion.

This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, which together form a complete agreement between you and gempa99.

2 Information We Collect

gempa99 collects various types of information to ensure a safe, smooth and personalised service for every user. The categories of information collected are as follows:

a) Account Registration Information

• Full name as shown on your MyKad or valid identification document
• An active and reachable email address
• Mobile phone number
• Date of birth (for age verification — users must be 21 years of age or older)
• Username and password (stored in encrypted form)

b) Identity Verification Information

• Identification card number (MyKad) or passport number
• Copy of identification document (for the KYC — Know Your Customer process)
• Proof of current residential address if required

c) Financial and Transaction Information

• Details of the payment method used: Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay or crypto assets (USDT, BTC, ETH)
• Deposit and withdrawal records including date, amount and transaction status
• Betting history and game activity for audit and licensing compliance purposes

d) Technical and Usage Information

• IP address and device information (device type, operating system, web browser)
• Access log data including date, time and pages visited
• Cookies and similar tracking technologies to improve the user experience
• Geolocation information (country/region only, not exact coordinates) for licensing compliance purposes

3 Purpose of Use of Information

Information collected by gempa99 is used only for legitimate and necessary purposes, namely:

• Account management: Creating, verifying and maintaining secure user accounts
• Transaction processing: Processing deposits from RM30 and withdrawals from RM100 accurately and securely
• Identity verification (KYC): Ensuring all users meet the minimum age requirement of 21 years and comply with licensing requirements
• Customer support: Enabling our 24/7 support team to provide accurate assistance via live chat and email in Malay and English
• Platform security: Detecting and preventing fraud, money laundering and activities that breach the terms of use
• Service improvement: Analysing usage patterns to improve platform performance and the user experience
• Service communications: Sending important notices relating to accounts, transactions, bonuses and policy updates
• Legal compliance: Fulfilling reporting obligations to the relevant licensing authorities

4 Sharing Information with Third Parties

gempa99 does not sell or transfer user personal information to third parties for independent marketing purposes. However, information may be shared in certain limited situations:

• Payment service providers: Payment gateways that process your transactions, subject to strict confidentiality agreements and their own data protection standards
• Game software providers: Minimum technical information required to run games on the platform, without full identity information
• Licensing authorities: Records required for audit and gempa99 international licensing compliance
• Law enforcement bodies: Where required by a court order or valid legislation
• Cloud service providers: Server infrastructure that stores data under data processing agreements that comply with international security standards

In all of the above cases, the transfer of information is limited to the minimum data required and is accompanied by appropriate contractual protections.

5 Use of Cookies and Tracking Technologies

gempa99 uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. The types of cookies used include:

• Essential cookies: Required for the basic functions of the platform such as login session verification and security. These cookies cannot be disabled
• Performance cookies: Collect information about how users interact with the platform to help us improve functionality and design
• Preference cookies: Store user choices such as interface language and display settings to provide a more personalised experience

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some parts of the gempa99 platform.

6 Data Retention Period

gempa99 retains users' personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law and licensing requirements. Generally:

• Active account data is retained for as long as your account remains active
• Financial transaction records are retained for the minimum period required by the relevant licensing authority
• Technical access logs are retained for a limited period for security and troubleshooting purposes
• Once an account is closed, data that is no longer needed will be deleted or anonymised within a reasonable period, except where there is a legal obligation to retain it

7 Your Rights as a User

As a gempa99 user, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you
• Right to rectification: You may request correction of information that is inaccurate or incomplete
• Right to erasure: In certain circumstances, you may request deletion of your personal data
• Right to object to processing: You may object to the processing of your data for direct marketing purposes
• Right to data portability: You may request a copy of your data in a machine-readable format
• Right to withdraw consent: You may withdraw consent for data processing at any time, without affecting the validity of any processing carried out prior to withdrawal

To exercise any of the above rights, please contact the gempa99 customer support team via live chat or email at [email protected]. We will process your request within a reasonable period, subject to the required identity verification.

8 Data Security Measures

gempa99 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:

• SSL/TLS encryption for all data communications between users and servers
• Password encryption using robust hashing algorithms — original passwords are never stored in plain text
• Two-factor authentication (2FA) is available for additional account protection
• Continuous security monitoring to detect suspicious activity
• Strict internal access controls — only authorised staff may access user data
• Security assessments and penetration testing conducted on a regular basis

While we take all reasonable precautions, no security system can be guaranteed to be 100% secure. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.

9 Changes to This Privacy Policy

gempa99 reserves the right to update or amend this Privacy Policy at any time. Any material changes will take effect after notice is given to registered users via email or a prominent notice within the platform. The latest effective date will always appear at the top of this document.

Continued use of the gempa99 platform after changes take effect constitutes your agreement to the latest version of this Privacy Policy. We encourage you to review this policy periodically to stay informed.