gempa99 Terms and Conditions for Platform Use

1. Acceptance of Terms

Using the gempa99 platform in any capacity — including accessing the website, registering an account, using deposit or withdrawal services, participating in games, and claiming any bonus or promotion — means you have read, understood, and agreed to comply with these terms and conditions without exception.

If you do not agree with any provision here, you are required not to use this platform. gempa99 reserves the right to modify these terms at any time, and it is your responsibility to review this page periodically to ensure you are aware of the latest changes.

2. Account Eligibility and Registration

2.1 Age Limit

gempa99 services are only open to individuals who are 21 years of age or older at the time of registration. Registration by individuals below this age limit is strictly prohibited, and any account found to be in breach of this rule will be closed immediately, with any account balance forfeited upon completion of the investigation.

2.2 One Account Per Individual

Each player is only allowed to hold one active account. Registering multiple accounts under the same individual — whether using different names, email addresses, mobile numbers, IP addresses, or payment methods — is a serious breach of these terms. All duplicate accounts will be closed and any winnings or bonuses obtained through those accounts will not be paid out.

2.3 Accuracy of Information

You are required to provide correct, complete, and current information during registration, including your full name as per your MyKad, an active mobile number, and a valid email address. gempa99 reserves the right to request identity verification documents at any time, particularly before processing withdrawals. Failure to verify your identity may result in withdrawals being delayed or your account being frozen.

3. Deposits and Withdrawals

3.1 Payment Methods

gempa99 supports a range of payment methods suitable for Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrencies namely USDT, BTC, and ETH. All transactions are processed through secure, encrypted channels.

3.2 Minimum Limits

The minimum deposit is RM30 for each payment method. The minimum withdrawal is set at RM100. These requirements apply uniformly across all payment methods available on the platform.

3.3 Withdrawal Processing Time

Withdrawals are typically processed within 15 minutes to 2 hours after the request is approved. The actual time depends on the payment method chosen and internal verification processes. In certain cases requiring additional review, this period may be longer, and the support team will notify you.

3.4 Withdrawal Verification

gempa99 reserves the right to request additional verification documents before approving any withdrawal, particularly for first-time requests or amounts exceeding certain limits. This is part of our standard compliance procedure to ensure the security of your account.

4. Bonuses and Promotions

4.1 Welcome Bonus

gempa99 offers a 100% welcome bonus on your first deposit, up to a maximum of RM1,500. This bonus is subject to a wagering requirement of 25 times the bonus amount received before any winnings from that bonus can be withdrawn.

For example: if you deposit RM100, you will receive a RM100 bonus, bringing your account balance to RM200. The wagering requirement is RM100 × 25 = RM2,500, which must be met using that balance before bonus winnings can be withdrawn.

4.2 General Bonus Terms

• Each bonus may only be claimed once per qualifying eligibility.
• gempa99 reserves the right to withdraw any bonus suspected of being obtained through abuse or exploitation.
• Bonuses cannot be transferred between accounts and have no cash value until the wagering requirements are met.
• The specific terms for each promotion should be read alongside these general terms, and in the event of any conflict, the specific promotion terms apply.

4.3 VIP Programme

Active players are eligible to join the gempa99 VIP programme, which consists of four tiers: Bronze, Silver, Gold, and Platinum. Each tier offers a different weekly cashback rate — Bronze up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. Progression to a higher tier depends on the overall level of gaming activity.

5. Game Rules and Fair Play

5.1 Prohibition on Cheating

Any form of cheating, abuse, or attempts to exploit vulnerabilities in the gempa99 platform system is strictly prohibited. This includes, but is not limited to, the use of automated software (bots), unauthorised bonus arbitrage techniques, coordination between multiple accounts, or any action intended to manipulate game outcomes.

5.2 Player Responsibilities

Players are fully responsible for all activity carried out using their accounts. If you suspect your account has been accessed without authorisation, please contact our support team immediately via live chat or email.

5.3 Game Outcomes

All game outcomes on the gempa99 platform are generated by systems that have been independently reviewed and certified. Recorded outcomes are final and cannot be disputed on the basis of assumption alone. Any complaint relating to game outcomes must be submitted to the support team within a reasonable time for investigation.

6. Account Security and Privacy

6.1 Password and Login

You are fully responsible for keeping your account password confidential. Do not share your login details with any third party, including individuals claiming to be gempa99 staff. Our team will never ask for your password through any channel.

6.2 Data Protection

All personal data you provide is processed in accordance with our Privacy Policy. The gempa99 platform uses full encryption to protect your personal and financial information. For more information on how we handle your data, please refer to our Privacy Policy page.

6.3 Suspicious Activity

gempa99 continuously monitors account activity to detect any suspicious behaviour. If unusual activity is detected, we reserve the right to temporarily freeze the account while an investigation is carried out. You will be contacted via your registered email for further verification.

7. Account Termination and Suspension

7.1 Suspension by gempa99

gempa99 reserves the right to suspend, freeze, or terminate any account at any time if there is credible evidence or strong suspicion that the account is involved in activities that violate these terms, including fraud, use of multiple accounts, or breaches of applicable law.

7.2 Account Closure by Player

You have the right to close your account at any time by contacting our support team. Prior to closure, any valid balance will be returned to you subject to the applicable withdrawal conditions. Accounts closed for self-exclusion purposes form part of our commitment to responsible gambling.

7.3 Effects of Termination

Upon account termination, all access to the platform and related services will be revoked. Transaction records are retained in accordance with applicable legal compliance requirements. Terms relating to liability and dispute resolution remain in effect after termination.

8. Limitation of Liability

gempa99 is not responsible for any indirect losses, financial losses, or damages arising from technical disruptions, internet access failures, or payment delays that are beyond the platform's reasonable control. All games are provided on an "as is" basis and players acknowledge that gambling carries financial risks that must be borne personally.

gempa99's maximum liability to any player for any claim shall not exceed the net deposit amount made by that player in the thirty days prior to the claim arising.

9. Amendments to These Terms

gempa99 reserves the right to modify, add to, or remove any part of these terms and conditions at any time without prior notice. All changes take effect immediately upon being published on this page. The latest version of the terms is always accessible via the Terms & Conditions page on our website.

It is your responsibility to check this page from time to time. Continued use of the platform after any amendment is published is considered your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions, please contact the gempa99 customer support team through the following channels:

• Live chat in the app or website — available 24/7 in Malay and English
• Support email: [email protected]

Our team will endeavour to respond to all enquiries promptly. For issues related to responsible gambling, please visit our Responsible Gambling page for available guidance and resources.